Support
FAQs
Registering Your Product
VISTA
G-Series
General
Factory Store
REGISTERING YOUR PRODUCT
Where can I find the Serial Number on my VISTA (2010 and newer)?
Locate sticker with barcode
below the rear axle of the stroller frame on the left. The Serial Number is a 17-digit number starting with PPA.
Where can I find the Serial Number on my VISTA (2009 and prior)?
Locate sticker with barcode on the rear axle of the stroller frame. The Serial Number is a 16-digit number starting with 00.
Where can I find the Serial Number on my G-LUXE or G-LiTE?
The Serial Number located on a sticker with a barcode on the lower left of the stroller frame.
VISTA
What are the new features of the 2011 VISTA as compared to the 2010 model?
There are no new features on the 2011 VISTA. We have updated the stroller with 2 new color fashions, Lindsey (wheat) and Cole (slate).
How do I close my VISTA stroller?
Before attempting to fold your VISTA we recommend engaging the brake. Stand behind your stroller. Push in the black tab found ¼ ways down on the inner left side of the frame. At the same time hold the lever in on the telescopic handle. While holding both buttons, extend the handle up and then jab the handle into the stroller at the angle of the frame. Don't worry, you won't break it! Be sure not to push down on the handle, as this will not collapse the stroller. If you still have trouble, please call our customer service number (339-499-7455) and we will talk you through it! Or check out this helpful video: http://www.invodo.com/Uppababy-Vista/p/Z1BS1060
What are the recline angles for the seat positions on the 2011, 2010 and 2009 VISTA?
VISTA Seat Recline Angles:
Position 0 = 15 degrees (NEW as of 2010)
Position 1 = 30 degrees
Position 2 = 45 degrees
Position 3 = 60 degrees
What color options are available for the 2011 VISTA?
Available colors: Lindsey (wheat), Cole (slate), Carlin (green), Denny (red), Jake (black), Mica (silver), Maya (yellow).
Why does my stroller have a born on date of 2009 if I ordered a 2010?
Many of our 2010 models were manufactured in 2009 in order to meet our January 2010 launch time. You can verify that your stroller is a 2010 model by checking the sku number located just above the born on date. 2010 models have a sku number of 0056.
What is the difference between the Maya Special Edition VISTA and the other VISTA models?
The Maya Special Edition VISTA is part of our fashion collection and features a graphite-colored frame and maize yellow fabric kit. From a technical perspective the Maya is the same as the other 2010 VISTAs.
How do I adjust the harness straps on my VISTA?
To adjust the harness straps on the seat you must remove the rectangular velcro cover on each strap. Under the cover there is a square metal clip with a break at the top. Move the strap fabric to the side to see the break. Slide the clip out and move the straps to the desired level.
Do I have to take the seat off to fold my VISTA stroller?
No! The UPPAbaby VISTA can be folded WITH the seat still attached! The seat must be front facing and in the number one seat position to fold easily.
Can my child face both directions in his/her VISTA?
Yes! The VISTA seat can be front or rear facing and easily snaps in and out for quick, convenient conversion.
What makes the UPPAbaby VISTA wheels so special?
UPPAbaby borrows from the latest in high performance athletic shoe technology to create all terrain wheels that never go flat! Rubber-coated, EVA foam tires create a unique system that replaces pressurized air with foam to prevent punctures and untimely flats. Now there's no need to carry a pump and you and your stroller will always be ready to go!
At what age can I begin to use the VISTA for my child? (What is the age limit or weight capacity for the VISTA?)
Bassinet: The VISTA’s bassinet is appropriate for an infant from birth to 20 lbs. or until the child is able to lift him or herself up.
Toddler Seat: A parent can begin to use the toddler seat from birth as well if they choose to. The VISTA toddler seat is safe for children weighing up to 50lbs.
How do I set up my bassinet?
When you first open your bassinet, you must go underneath the fabric lining and pull the metal bars into the black plastic snaps to lock it into place. The bassinet is self-standing and can be used as a primary sleeper. When the baby is in the bassinet it should be kept on a flat surface, or used with our bassinet stand or stroller frame.
What is the TravelSafe Program?
Our TravelSafe Program guarantees your VISTA during air travel in the TravelBag. With our new TravelSafe Program, you can now gate check your VISTA without worry. By simply registering this TravelBag online, any damage caused to your stroller during air travel is fully covered by UPPAbaby. This program if only offered with the new TravelBag. Program benefits are contingent upon your stroller being under its original 2 year warranty. MORE INFO
What infant car seat adapters are available for the VISTA?
The VISTA is compatible with Graco (SnugRide, SafeSeat, SnugRide 30, SnugRide 32 and SnugRide 35), Peg Perego (Primo Viaggio and Primo Viaggio SIP), Chicco (Keyfit and Keyfit 30), and Maxi-Cosi (Mico, Maxi-Cosi Citi, Maxi-Cosi Cabrio and Maxi-Cosi CabrioFix) car seats.
What if I want to use the RumbleSeat but I don't have a 2010 or 2009 VISTA?
If you are looking to use the RumbleSeat on a 2006, 2007, or 2008 VISTA model, check out our Retro-Fit Frame Program under our RumbleSeat product page. We will be upgrading frames for customers, with four different options to choose from. Click here to view our Retro-Fit Frame Program details.
Does the VISTA come with a cup holder?
No, the VISTA Cup Holder is a separate accessory that will fit on all VISTAs with a born on date of September 2007 or later. The VISTA Cup Holder is available for purchase at our retailers or on the UPPAbaby website. All VISTA models with a born date earlier than 2007 are compatible with several universal cup holder accessories including the Liquid Holster, Valco, and Carry You products.
What are the fabrics used on the VISTA?
1680 Polyester and 600D Nylon fabrics are used for the VISTA toddler seat and bassinet. The bassinet is lined with an all-natural blend of cotton and organic soybean fiber.
How do I wash/clean the fabrics on my VISTA?
The VISTA fabrics are machine washable. Keep plastic seat insert inside fabric along with harness belts attached to fabric. To wash the canopy, remove the metal and plastic frame that run the width of the fabric (you will need a Phillips head screwdriver to remove).Wash in delicate cycle in a front loader (not a top loader) or hand wash. Hang dry.
What are the VISTA weights and dimensions?
VISTA Dimensions:
Unfolded: 25”w x 44”h x 35”l
Folded with seat attached: 25”w x 18”h x 32”l
Folded without seat attached: 25”w x 12”h x 32”l
Bassinet dimensions:
- 27.5” l x 17.5”w x 28”h
- Maximum child length: 25” (63cm)
- Maximum child weight: 20lbs (9kg)
Handlebar width: 18” across
VISTA box dimensions: 22”w x 18”h x 32.75”l
VISTA True Weight [includes canopy + basket):
Frame + Seat: 25.45 pounds
Frame Only: 18.6 pounds
Seat: 6.85 pounds
Bassinet: 9.45 pounds
G-SERIES
How do I open and close the G-LUXE/G-LiTE?
Opening the stroller: First, tilt the stroller back on its rear wheels. Unhook the latch found on the left side of the stroller and allow the front wheels to fall forward. It is very important to use your upper arm strength and pull up on the handlebars while your foot is resting on the foot pedal. (Just pressing on the food pedal will not do the trick.) Before you place your child in the seat please make certain that the small rectangular silver tabs pop out of the lower part of the frame. If this is not the case the stroller will collapse.
Closing the stroller: To fold the stroller, use your thumb to lift up the silver tab located on the right handle. Once the tab is lifted out of the way, simultaneously use your index finger to pull the black triggers towards you releasing the lock system. Pull up the front wheels towards the handlebar and into a standing position. Ensure the latch locks into place. The stroller will conveniently stand upright. (Note: Do not push the handlebar forward to close as this may bend the stand.)
What are the new features on the 2011 G-LUXE?
- StainDefend water-repellent, stain-resistant fabrics
- Removable, washable seat pad
- Adjustable footrest
What colors are available for the G-LUXE and G-LiTE?
The G-LUXE is available in: Denny (red), Jake (black), Ani (orange), Sebby (teal)
The G-LiTE is available in: Denny (red), Jake (black), Makena (magenta), Kyle (chartreuse)
What are the age and weight limits for the G-LUXE and G-LiTE strollers?
The G-LUXE stroller is suitable for babies from 3 months up to 50 lbs.
The G-LiTE stroller is suitable for babies from 6 months up to 50 lbs. The reason that the suitable age for the G-LUXE is younger than the G-LiTE is because the G-LUXE can recline and accommodate a baby who cannot yet sit up.
What is the difference between the G-LiTE and the G-LUXE?
The G-LUXE is one of the lightest full-size umbrella strollers with recline. The 120 degree infinite recline feature and adjustable footrest adds to your child’s comfort level while the lightweight and easy-to-carry style adds to a parent’s comfort level for those everyday errands or busy travel days.
GENERAL FAQS
Are UPPAbaby strollers and products certified?
UPPAbaby products are certified by the JPMA (Juvenile Products Manufacturing Association).
All of our strollers and products are tested to the following industry standards:
- ASTM F 833-07 Standards for Carriages and Strollers
- 16 CFR 1303 Lead content in surface coatings
- CPSIA 2008 Improvement Act (Ban on Lead in substrates, Ban on Phthalates)
- ASTM F2194-07 Bassinet Standards
- CARB ATCM (California) Formaldehyde emission levels
Can I purchase UPPAbaby strollers and products directly from your website?
Any orders placed through our website go through a conglomeration of retailers called Shopatron. The order is sent out to our network of retailers and awarded to the retailer in your area who can fulfill the order. The retailer will email you within 24 hours with specifics on shipping, tax, etc. Shipping costs depend on the retailer. In reality, we do not fulfill the orders at UPPAbaby but give our retailers the opportunity for sales.
What is the best way to care for my UPPAbaby stroller?
Please give your stroller some love periodically by spraying WD40 in the joints. Sand and debris can get caught in the joints and contribute to stroller malfunction.
The VISTA and G-Series fabrics are machine washable. Keep plastic insert inside fabric along with harness belts still on fabric. Wash in delicate cycle in a front loader (not a top loader) or hand wash. Hang dry.
For all other products, please find detailed instructions on the washing label on the product.
How long is my UPPAbaby warranty valid and what does it cover?
Your UPPAbaby item is warranted to be free from any manufacturing defects for a period of 2 years from the date of purchase under normal use and in compliance with the operating instructions.
How can I make a warranty claim?
To make a warranty claim in the USA, either email our customer service department at service@uppababy.com or call 781.413.3030. In Canada, contact 5514km Corporation at 888.502.5514 or email info@5514km.ca. In the UK, contact DCUK at 0845 618 5954 or email info@dcukltd.com.
UPPABABY FACTORY STORE
UPPAbaby Factory Store
by appointment only
60 Sharp Street
Hingham, MA
The UPPAbaby Factory Store is not a typical retail store. It is open by appointment only. Our inventory is always changing. Some days we have plenty of strollers and accessories and other days we have nothing. Please email us to check-in regarding what’s in stock. We do not call people when inventory is available so feel free to check in as often as you like. Sales are on a first come first served basis.
Strollers sold at our factory store are sold AS IS! Some may include accessories while others do not. We include accessories at our discretion based on what supplies we have.
Product Inquiries
Phone: 339.499.7455
Email: lynn@uppababy.com
Pricing
• $400
– $450 for refurbished VISTA strollers (no bassinet included)
• $85
– $95 for refurbished G-LiTE and G-LUXE strollers
• Bassinets are sold separately when available
Warranty
30 DAYS versus our 2-Year warranty when purchased at one of our approved UPPAbaby retailers
ALL SALES IN OUR FACTORY STORE ARE FINAL