About Us
PRODUCT UPDATES
FOR UPPABABY VISTA INFANT CAR SEAT ADAPTER
FOR PEG PEREGO PRIMO VIAGGIO
PURCHASED BETWEEN MARCH – DECEMBER 2011
We value our customers and are committed to providing you with products that meet our high quality standards.
As a valued customer, we want to inform you that we have identified and isolated a manufacturing issue with a limited production run of UPPAbaby VISTA Infant Car Seat Adapters for Peg Perego Primo Viaggio, SKU-0091. A combination of incorrect and forced installation by the user and plastic material that does not meet our quality standards may cause the molded plastic boss (peg) to break.
Due to our high quality standards, we would like to replace all UPPAbaby VISTA Infant Car Seat Adapters for Peg Perego Primo Viaggio 0091 adapters. Please contact our customer service team at (781) 413-3030 or contact@uppababy.com.
We are committed to the safety of children and families using UPPAbaby products, which is why we are taking this proactive approach. Please be assured that providing safe strollers and baby gear for children and families is our number one priority.
Above is a photograph of the affected UPPAbaby VISTA
Infant Car Seat Adapters for Peg Perego Primo Viaggio
sold between March 2011 and December 2011.
Please note this is the only adapter affected.
To our Canadian Customers:
Please contact our Canadian customer service team at (416) 422-2700 ext 444 or pegadapter@5514km.ca.
FOR G-SERIES STROLLERS PURCHASED BETWEEN
MARCH 1 – JULY 19, 2011
We value our customers and are committed to providing you with a stroller that meets our high quality standards.
As a valued customer, we want to inform you that we have identified and isolated an issue with an extremely small percentage of a limited production run of G-series strollers sold between March 2011 and July 2011. The G-LiTE and G-LUXE strollers affected begin with serial # DAC, DB4 or DB5. We have determined that the opening/closing mechanism in the rear of the stroller is not functioning properly, and in turn, not consistently staying open.
While there have been no reported injuries, due to our high quality standards, we would like to replace all strollers that could have potentially been affected. Please contact our customer service team at 888-770-7138 or at click here to register for a replacement if you have a G-series stroller that has a serial number beginning with DAC, DB4, or DB5. Our dedicated UPPAbaby customer service team will assist you in returning and replacing your G-LiTE and/or G-LUXE stroller with a new G-LiTE and/or G-LUXE stroller that meets our high quality standards.
Please be assured that providing safe strollers and baby gear for children and families is our number one priority.
Customer Service 888-770-7138
